Returns & Exchanges

At True Kit USA, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Log in to our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.

4

Drop Off and Refund

Take your package to the nearest authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing