Frequently Asked Questions
Everything you need to know about your True Kit USA experience.
How long does shipping take within the USA?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for those who need their items sooner.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your products covered by a warranty?
Yes, all True Kit USA products come with a standard 1-year manufacturer warranty against defects in materials and workmanship.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate any changes or cancellations.